Irene Njeri

Customer Service & Operations Professional

Nairobi, KE.

About

Highly customer-focused and diligent professional with hands-on experience across laundry, hospitality, and retail sectors. Proven ability to excel in customer service, manage sales transactions, maintain operational cleanliness, and effectively assist clients. Eager to leverage a strong foundation in teamwork, communication, and efficiency to contribute to a reputable organization and foster professional growth.

Work

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Laundry Attendant

Nairobi, Ruiru, Kenya

Summary

Managed comprehensive laundry operations, ensuring high-quality garment care and a pristine service environment for optimal customer satisfaction.

Highlights

Executed precise washing, drying, and ironing procedures for diverse customer garments, consistently meeting quality standards.

Maintained impeccable cleanliness and organization of the laundry facility, contributing to a professional and efficient workspace.

Handled all customer items with utmost care and professionalism, minimizing damage and ensuring client trust and repeat business.

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Hotel Assistant

Nairobi, Ruiru, Kenya

Summary

Provided essential operational and customer service support within a hotel environment, contributing to guest satisfaction and smooth daily functions.

Highlights

Contributed to maintaining high standards of cleanliness and order across hotel premises, enhancing guest experience and facility presentation.

Supported diverse customer service activities and daily hotel operations, efficiently addressing guest needs and inquiries.

Collaborated effectively within a team to streamline operations and ensure a consistently positive experience for hotel guests.

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Cosmetics Shop Attendant

Nairobi, Ruiru, Kenya

Summary

Drove sales and enhanced customer experience in a cosmetics retail setting through expert product assistance, efficient transactions, and meticulous merchandising.

Highlights

Guided customers in selecting optimal cosmetic products, leveraging product knowledge to enhance satisfaction and drive sales.

Accurately managed daily sales transactions and cash handling, ensuring financial integrity and efficient customer checkout.

Implemented effective product organization and restocking strategies, maintaining visually appealing displays and optimal inventory levels.

Sustained a clean and attractive shop environment, contributing to a positive shopping experience and brand image.

Education

Enna Girls Secondary School

Nairobi, Ruiru, Kenya
→
Secondary Education General Studies

Ngegu Primary School

Nairobi, Ruiru, Kenya
→
Primary Education General Studies

References

Jeff

Director, Phone: 0799327652